Shipping - International

International Shipping

We want you to rock your Catrina wear as soon as possible! All orders placed before 4PM will be shipped out on the same day, Monday through Friday.

Orders will be sent from the United States using USPS for standard shipping or DHL for expedited shipping. All orders include a tracking number. You will receive a shipping confirmation by email once order has been shipped.

International deliveries (standard shipping) take anywhere between 1-3 weeks with USPS International and 3-7 business days with DHL. Delivery times for international orders vary due to customs processing times. We do not guarantee arrival dates on international orders, due to factors beyond our control, including but not limited to weather, natural disaster, delays in customs, and/or delays on the local postal service's end.

Exchange Rates

All of our items are listed in US Dollars and we charge your account in US Dollars. The bank that has issued your credit card will determine the exchange rate.

Customs

Customers outside the U.S. maybe be liable for any customs and import duty or taxes. These charges must be paid by the recipient of the package and CatrinaPolewear.com will not be liable.

If you refuse your package or the package is returned to sender, the shipping charges will be deducted from your refund.

Some Housekeeping

Unclaimed or Undeliverable Parcels

Packages returned to sender due to being unclaimed or incorrectly addressed from buyer are not the responsibility of CatrinaPolewear.com. Once package has been returned, it will be shipped out again at the buyer's expense.

Timely Delivery

We cannot issue credits or refunds for orders not delivered on specific dates unless (1) you notified us that you needed the order by a certain date AND (2) the order is shipped via DHL. Because delivery times for vary for each country, no guarantees regarding delivery dates can be made. If you absolutely need your products on a certain day, please place an order with at least 3 weeks in advance. Also, let us know and we will do our best to advise you regarding the most appropriate delivery option.

CatrinaPolewear.com is not responsible and cannot provide refunds for delays outside our control including inclement weather, natural disasters, accidents, other acts of god, and third-party carrier delays.

Address Corrections and Delivery Intercepts

Carriers charge for address correction around $15 per package. If you enter your address incorrectly when placing an order and a carrier bills us for address correction costs, you are responsible for the charges and your card will be billed for all associated carrier fees. If you change your mind about an order after it has already shipped from our distribution center and you would like to re-route the package(s) back to Catrina Polewear, the carrier charges for a delivery intercept around $15 per package. We will automatically bill all associated carrier fees to your credit card.

You can always contact us for any questions at catrinapole@gmail.com.

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