We're sorry your Catrina Pole Wear was not a perfect fit, we want you to be 100% satisfied :) Although we do not offer refunds, you can do a return for store credit.
If the pole clothes you ordered do not fit or you changed your mind, you have 14 days from the date you received your purchase to return it for store credit. Store credit can be redeemed on anything you'd like online or in person at a pole event where we are vendors.
Returns will have $3.95 USD deducted from the store credit amount to cover shipping & handling.
1. Email us with your order number, items being returned, reason for return, and your address if you choose to have USPS pick up the package.
2. We will email you a USPS pre-paid return label to use for the return. If you no longer have the original packaging, you can return your order in any other packaging provided that it is properly sealed to prevent the items getting lost. Note: Please do not use USPS Priority Mail package.
3. Wait for USPS to pick up the return at your address or drop it off at the nearest USPS Drop-Point.
Please keep in mind the polewear you are returning should be in new and re-saleable conditions, unwashed and unworn. We kindly ask to NOT return items tried on without underwear. Be mindful when trying things as restocking fee may apply for makeup and deodorant stains.
We do our best to create the highest quality and pride ourselves on quality control, with customer satisfaction as our number 1 priority! However if you do receive a faulty item, please email us at firstname.lastname@example.org.
Refunds are eligible if there is a manufacturing error, and purchased item is unused and unwashed.
You can always contact us for any return question at email@example.com.