You may return the items only within 14 days of receiving it for store credit.
To qualify for store credit, the items must: 1) be completely new and re-saleable conditions, 2) have tags attached, 3) be unwashed and unworn
Please do NOT return items tried on without underwear. Items that do not meet the criteria above will be denied and shipped back to sender.
To process a return or exchange:
1. Please contact us at firstname.lastname@example.org and fill out a RETURN FORM that will be emailed to you
2. Wait to be contacted via email with approval of return or exchange
3. Mail return or exchange to:
Catrina Pole Return
2265 Central Blvd
Brownsville TX 78521
Upon receiving item and doing a quality check, you will receive store credit (gift card) for you to place a new order.
Please be mindful when trying things as you will be charged a 30% restocking fee for makeup and deodorant stains.