FAQs

After searching for affordable, high quality pole wear, we finally found a solution that we're excited to share with you! We partnered with designers from our home country, Mexico, to bring you elegant and high quality pole wear without having to pay too much!

We offer free shipping on ALL U.S. orders over $90!

You get free shipping in all orders over $90 with code "FREESHIP"! And we’re always doing promotions in our social media so make sure to follow us on Instagram and TikTok @catrinapolewear.
Unlike other brands, we do not include a shipping cost in our product prices. This also means you pay less! If we were to add $5 shipping markup to every product, you would pay more in total than if you pay a $5 shipping rate at checkout.

Shipping carriers may scan the packages as they are put into the truck, not exactly when they're delivered. This can be very confusing and can cause unnecessary panic, so please know that it is in fact, still on its way. If you wait a day or 2, it should arrive safe and sound.

You may return the items only within 14 days of receiving it for store credit.

To qualify for store credit, the items must: 1) be completely new and re-saleable conditions, 2) have tags attached, 3) be unwashed and unworn

Please do NOT return items tried on without underwear. Items that do not meet the criteria above will be denied and shipped back to sender.

To process a return or exchange:
1. Please contact us at catrinapole@gmail.com and fill out a RETURN FORM that will be emailed to you
2. Wait to be contacted via email with approval of return or exchange
3. Mail return or exchange to:

Catrina Pole Return
2265 Central Blvd
Brownsville TX 78521
USA

Upon receiving item and doing a quality check, you will receive store credit (gift card) for you to place a new order.

Please be mindful when trying things as you will be charged a 30% restocking fee for makeup and deodorant stains. 

Please email us at catrinapole@gmail.com any questions you may have. You can also send us a dm on Instagram @catrinapolewear

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