We want you to rock your Catrina wear as soon as possible! All orders placed before 4PM will be shipped out on the same day, Monday through Friday.
Orders will be sent from Texas, United States using USPS, UPS, or FedEx. You will receive a shipping confirmation by email once order has been shipped.
Standard Shipping usually arrive within 2-5 business days to most U.S. locations.
Expedited Shipping usually arrive within 1-3 business days to most U.S. locations.
You will automatically receive free shipping on all U.S. orders over $90.
Unclaimed or Undeliverable Parcels
Packages returned to sender due to being unclaimed or incorrectly addressed from buyer are not the responsibility of CatrinaPolewear.com. Once package has been returned, it will be shipped out again at the buyer's expense.
We cannot issue credits or refunds for orders not delivered on specific dates unless (1) you notified us that you needed the order by a certain date AND (2) the order is shipped via Overnight or 2-Day. Because delivery times for orders shipped by ground delivery methods vary from state to state, no guarantees regarding delivery dates can be made. If you absolutely need your products on a certain day, please place an order with at least 10 days in advance. Also, let us know and we will do our best to advise you regarding the most appropriate delivery option.
CatrinaPolewear.com is not responsible and cannot provide refunds for delays outside our control including inclement weather, natural disasters, accidents, other acts of god, and third-party carrier delays.
Address Corrections and Delivery Intercepts
Carriers charge for address correction around $15 per package. If you enter your address incorrectly when placing an order and a carrier bills us for address correction costs, you are responsible for the charges and your card will be billed for all associated carrier fees. If you change your mind about an order after it has already shipped from our distribution center and you would like to re-route the package(s) back to Catrina Polewear, the carrier charges for a delivery intercept around $15 per package. We will automatically bill all associated carrier fees to your credit card.