Delivery & Returns

U.S. Shipping

We want you to rock your Catrina wear as soon as possible! All orders placed before 4PM will be shipped out on the same day, Monday through Friday.

Orders will be sent from Texas, United States using USPS, UPS, or FedEx. You will receive a shipping confirmation by email once order has been shipped.

Standard Shipping usually arrive within 2-5 business days to most U.S. locations.

Expedited Shipping usually arrive within 1-2 business days to most U.S. locations.

Free Shipping

You will automatically receive free shipping on all U.S. orders over $90.

International Shipping

We want you to rock your Catrina wear as soon as possible! All orders placed before 4PM will be shipped out on the same day, Monday through Friday.

Orders will be sent from the United States using USPS for standard shipping or DHL for expedited shipping. All orders include a tracking number. You will receive a shipping confirmation by email once order has been shipped.

International deliveries  take anywhere between 1-3 weeks with USPS International and 3-7 business days with DHL. Delivery times for international orders vary due to customs processing times. We do not guarantee arrival dates on international orders, due to factors beyond our control, including but not limited to weather, natural disaster, delays in customs, and/or delays on the local postal service's end.

shipping will be available soon. We are currently working with carriers to provide you the best rates!

Exchange Rates

All of our items are listed in US Dollars and we charge your account in US Dollars. The bank that has issued your credit card will determine the exchange rate.

Customs

Customers outside the U.S. maybe be liable for any customs and import duty or taxes. These charges must be paid by the recipient of the package and CatrinaPolewear.com will not be liable.

If you refuse your package or the package is returned to sender, the shipping charges will be deducted from your refund.

Returns

If the items you ordered do not fit, or you have simply changed your mind, you may return the items within 14 days of receiving it for store credit. Unless items were incorrect or arrived damaged, you will be responsible for the shipping costs.

To qualify for store credit, the items must:

  • be completely new and re-saleable conditions
  • have tags attached
  • unwashed and unworn
  • be in its original packaging
  • be returned within 14 days of receipt, including faulty product
Upon receiving item and doing a quality check, you will receive store credit (gift card) for you to place a new order.
Please be mindful when trying things as you will be charged a 30% restocking fee for makeup and deodorant stains.

Faulty Items

We try our best to create the highest quality, most stylish products available and pride ourselves over quality control, with customer satisfaction as our number 1 priority! However if you do receive a faulty item, please email catrinapole@gmail.com and we will do our best to turn that frown upside down and get you styling in your gorgeous Catrina fit once again.

Refunds are only eligible for your item, if it meets all of the criteria below:

  • Manufacturing error
  • Unused, unwashed, and in the same condition that you received it
  • Must be in the original packaging
  • Returned within 14 days of purchase


You can always contact us for any return question at catrinapole@gmail.com.

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